Getting Help

If Macro Studio isn’t behaving the way you expect, there are a few ways to get help. The fastest path almost always: send your log files.

Send log files (the recommended path)

Help → Send Log Files… opens a dialog that bundles your recent debug logs and uploads them to Macro Studio’s support team.

What gets sent:

The most recent Macro Studio log file (typically a few hundred KB).
App version + build identifier.
OS version and basic system info (RAM, CPU — no user data, no images, no file paths beyond log content).

What does not get sent:

Your images.
Your folder paths (except where they appear inside log lines you’ve already produced by using the app — you can review the log first if you want).
Any license information beyond which version of the app produced the log.

Email support

For everything else — questions, feature requests, refunds, license moves — email [email protected].

When emailing, please include:

Your Macro Studio version (visible at the bottom of Preferences).
Your OS and version.
A description of what you were trying to do and what happened instead.
Steps to reproduce, if you can.

Common things to try before contacting support

Some issues have quick fixes that don’t need a support round-trip:

“Stacking finished but the result looks weird”

Check that Align frames was on in the Library footer.
Try the other stacking method — Pyramid vs Depth Map produce different results.
Verify your frames overlap in focus zones (no big focus gaps between frames).
Check that exposure was consistent (shoot in manual mode).

”The app is slow on large stacks”

16+ GB RAM is recommended for 30+ frame stacks at full resolution.
Close other heavy apps (browsers with many tabs, Lightroom, Photoshop).

”Some thumbnails are missing in the filmstrip”

Check the File type filters above the filmstrip — you might have hidden a type.
Hit refresh in the Folder browser to re-scan the folder.

”My license won’t activate”

Confirm you have an internet connection — activation needs one.
Check your email for the license key (sometimes in spam).
Each license activates on up to 3 machines — if you’ve used yours up, email support to free a slot.

”Updates aren’t showing up”

Use File → Check for Updates… to trigger a manual check.
Auto-checks run once per day at launch.

Feature requests and feedback

Macro Studio is built by an active macro photographer — your input shapes what gets built next. Send feature requests to [email protected], and don’t worry about being too detailed or too vague. “I wish stacking was faster on 50-frame stacks” is just as useful as a fully-specced design proposal.

Refunds

30-day money-back guarantee. Email [email protected] within 30 days of purchase, or request a refund through your Paddle receipt directly. See the Refund Policy for the full terms.

Pricing and licensing questions

See the pricing page for current cost. The FAQ covers most licensing questions. Anything else, email support.